At Grandshore Residential, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or engage with our services.
1. What Information We Collect
We may collect the following types of personal information:
- Name
- Email address
- Phone number
- Residential address (where relevant)
- Details about your building or renovation project
- Any other information you voluntarily provide via contact forms, emails, or phone calls
We may also collect non-personal information such as IP addresses, browser type, pages visited, and usage patterns to help us improve our website.
2. How We Collect Information
We collect information in the following ways:
- When you fill out our contact forms or request a quote
- When you call, email, or communicate with us directly
- Through website analytics and cookies (see Section 6)
3. Why We Collect Your Information
We collect and use your personal information to:
- Respond to your enquiries
- Provide quotes and building services
- Manage customer relationships
- Improve our website and services
- Comply with legal obligations
4. Disclosure of Information
We do not sell or rent your personal information. We may share your data with trusted third parties where necessary, such as:
- Subcontractors or suppliers engaged in your project
- Website or IT service providers
- Regulatory or legal bodies where required by law
5. Security of Your Information
We take all reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. However, no method of transmission over the internet is completely secure.
6. Cookies and Website Analytics
Our website may use cookies and third-party analytics tools (like Google Analytics) to enhance your browsing experience and understand how visitors interact with our site. You can disable cookies in your browser settings if you prefer.
7. Access and Correction
You have the right to access the personal information we hold about you and request corrections if necessary. To do so, please contact us using the details below.
8. Contact Us
If you have any questions about this Privacy Policy or wish to access or update your information, please contact:
Grandshore Residential
Email: admin@grandshore.com.au
Phone: 0439 980 972 / 0422 458 975
Website: www.grandshore.com.au
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.